Disability Support Services

Planning Your Support

Better Together is committed to ensuring that individuals with a disability and/or mental health issue receive services that are designed and delivered around their individual circumstances, needs, potential valued roles and aspirations.  Better Together is committed to work respectfully with individuals and to support them to live their lives to the full and hold valued roles and relationships in the social, civic and economic life of the Caboolture Region.

An Individual Support Plan is a written set of goals and strategies for an individual, which serves as an action plan for that person and their lifestyle coach/s. Individual support planning underpins the support provided to the person. The plan allows each individual and significant others to:

  • monitor the type of support, information and service they receive, hence becoming more independent and self-determining;
  • see the progress they are making towards their goals;
  • gain confidence in making other choices and decisions.

Within this service agreement Better Together will provide the following information

  • Start and approximate finish date of support arrangement
  • Total number of support hours offered during that time
  • Individual goals as identified by the person
  • Names of formal Lifestyle Coach/s or informal supporters (citizen advocates) who will support the person to achieve this goal
  • Cost arrangement of activities
  • Transport arrangements
  • Date the support arrangement will be reviewed
  • Risk management Matrix, risk management strategies and if needed proactive response to risks to ensure safe delivery of support

Better Together may only need to provide support for as little as one month or up to 6 months so as to develop an understanding of relationships and valued roles a person needs in their life, and support them into a valued role and/or recruit a person or persons to form a freely given and enduring relationship with them.

Depending on the support plan the hours of support can include direct and indirect support e.g. recruiting other people into your life.  In addition to the hours of direct support included on the support plan, each person receives up to 2.5 hours/week of indirect support including coordination of support, community research and matching, support planning, monitoring and linking.

Better Together will provide information which will assist an individual to make decisions around what social, economic and civic roles they wish to participate in. This information will be provided in an accessible form, taking into account a persons age, sex, social network, cultural and religious background.

An Introduction to Support Planning

The Purpose of Planning

Planning is a very ordinary, everyday activity.  We make plans for everything – it’s a part of life.  We often hold plans for our careers, relationships, children, finances, holidays, weekends and dinner.  Individuals, families, organisations and governments plan, sometimes informally and sometimes with great formality.  Planning is a routine and everyday occurrence.

People with disabilities and/or mental health issues are at risk of living on the fringes of society.  If you have a disability and/or mental health issue you may require support to obtain the good things in life such as:

  • connections with family and friends
  • relationships
  • employment
  • your own home
  • financial security
  • education
  • opportunities to grow and develop

– as they often do not just happen.  All support provided by Better Together starts with a person centred, valued role based support plan

Planning is at the heart of supporting people to move toward lives of self-determination, connection, companionship and contribution.  Robust planning coupled with the development of personal support networks and valued roles will develop strategies that define vision, invite collaboration and build energy and commitment.


One of the core aspects of all planning is to create a vision.  In the context of planning, a vision refers to:

  1. The articulation of a desire, a future full of possibilities, or
  2. Having a clear idea and some positive dreams about what we want our life to be like, or
  3. Imagining what is possible before we can see or feel it.

People with a disability and/or mental health issue have often had their lives defined by professionals, providers and a service system that does not hold a very positive vision for their future.  The vision is often underpinned by segregation in preschool, school, work and community living.  This type of vision (whether it is ever articulated or not) will not enable people to attain the good things of life; an ordinary, regular life.

For many people with a disability and/or mental health issue, support is required to create a positive and life affirming vision for the future.  They require people who will help develop their vision, hold the vision into the future and support the process to unfold.

Planning Tools

When Better Together is planning support with individuals, the planning tools we use not only aid in the creation of a positive and life affirming vision, they will also give you practical steps with which to turn that vision into reality.  The planning we undertake must be based on five core principles:

  1. The person is at the centre
  2. People in the person’s life, such as family and friends are partners in planning
  3. The plan focuses on gifts and capacities and looks to the future
  4. Planning builds a shared commitment to action
  5. Acknowledgement that planning is an on-going process.

Roles Based Planning

Roles Based Planning takes the fundamentals of the other planning tools such as person centred planning, PATH (Planning Alternative Tomorrows with Hope) and MAP (Making Action Plans) such as:

  • assisting the participants to create a vision for the future
  • articulates their dreams / interests / desires
  • gets clear about who the individual is and what they need
  • grounds the process in reality with tangible and realistic steps or goals

Roles Based Planning then couples the information above with a clear focus on ensuring the social realities of the person are given prime importance by bringing the underlying principles of Social Role Valorisation (SRV) into focus.  By using the principles of SRV in the planning process there is a considerable effort to align the person’s goals with activities and routines that are socially valued.

In essence, an individual’s support plan reflects as closely as possible that of the socially valued majority of the community.  As such they will be focus on:

  1. The building of intentional and freely given relationship.
  2. Individualised support and regular living arrangements.
  3. Work / employment instead of day and leisure activities.
  4. Ensuring the person is supported to enhance their image, competencies and social contribution.
  5. Ensuring people are provided with sufficient information and direct experience to make informed decisions – including awareness of potential negative outcomes associated with choices.

A Roles Based Plan looks at , vision, milestones, current relationships, current valued roles, skills, abilities, talents, interests, challenges, idea’s to overcome challenges, new goal and indicators and of course – the first steps.